Returns & Refund Policy
Returns & Refund Policy
Thank you for shopping with Glamie Jewelry. We want you to feel confident and satisfied with your purchase.
This Returns & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website.
Return Window
We accept return requests within 30 days of the delivery date.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- In its original packaging
- Free from damage, perfume, lotion, makeup, or signs of wear
- Returned with any included accessories, tags, or packaging materials
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings and body jewelry
- Piercings
- Customized or personalized items
- Items marked as final sale
- Gift cards
- Items damaged due to misuse, improper care, or normal wear and tear
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The email address used at checkout
- The item you would like to return
- The reason for your return request
Once your return request is reviewed and approved, we will provide return instructions.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service. Glamie Jewelry is not responsible for return packages that are lost, damaged, or delayed in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please include your order number and clear photos of the item and packaging so we can review the issue.
If the issue is approved, we will offer a replacement, exchange, store credit, or refund depending on the situation.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We may offer exchanges depending on product availability.
If you would like to exchange an item, please contact us at:
If the requested item is unavailable, we may offer a refund or store credit.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellations once an order has been processed, packed, or shipped.
Company Information
Glamie Jewelry is operated by Glamie Jewerly LLC.
Address:
8 The Green STE A, Dover, DE 19901
United States
Email: marketing@glamiejewelry.com
Phone: +1 302-601-4017